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Monday to Friday | 8:00am – 6:00pm
LuxeMED Postage FAQ
Where are we based?
- Our warehouse is based in Melbourne, Australia
When will my order be dispatched
- If your order is placed before 2pm, your order will be processed and dispatched on the same day
Will I receive a tracking number?
- Yes, you will receive your tracking details via email when your order is dispatched. Please check your spam or promotions folder as this automated email can sometimes end up there.
Do you ship internationally?
- We sure do!
What does shipping cost?
- Orders over $75 – Free Express shipping
- Orders under $75 – $12 Express shipping
- Furniture items – Please contact us for an accurate quote.
- Orders over $75 – Free Standard Shipping (Express = $20 extra)
- Orders under $75 – $20 standard shipping (Express not available)
- Furniture items – Please contact us for an accurate quote
What are the freight costs for furniture items?
- We will only charge freight at the cost of our transport partner. Please contact us for a quick and accurate quote.
What currency are your prices displayed in?
Do your prices exclude GST?
- Yes – Generally we retail business to business. For the convenience of our business customers, prices are displayed excluding GST.
Do you have any further questions regarding our shipping policies and procedures?
Please contact us here: