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Contact Us

Contact our friendly team for any enquiries and we will be in touch very soon.

Office Hours:

Monday to Friday  |  8:00am – 6:00pm

0448 812 850

Email

Live Chat

Fast Response

LuxeMED Postage FAQ

Where are we based?

  • Our warehouse is based in Melbourne, Australia

When will my order be dispatched

  • If your order is placed before 2pm, your order will be processed and dispatched on the same day

Will I receive a tracking number?

  • Yes, you will receive your tracking details via email when your order is dispatched. Please check your spam or promotions folder as this automated email can sometimes end up there.

Do you ship internationally?

  • We sure do!

What does shipping cost?

Australian orders:

    • Orders over $75 – Free Express shipping
    • Orders under $75 – $12 Express shipping
    • Furniture items – Please contact us for an accurate quote. 

International orders:

    • Orders over $75 – Free Standard Shipping (Express = $20 extra)
    • Orders under $75 – $20 standard shipping (Express not available)
    • Furniture items – Please contact us for an accurate quote

What are the freight costs for furniture items?

  • We will only charge freight at the cost of our transport partner. Please contact us for a quick and accurate quote.

What currency are your prices displayed in?

  • AUD

Do your prices exclude GST?

  • Yes – Generally we retail business to business. For the convenience of our business customers, prices are displayed excluding GST.

Do you have any further questions regarding our shipping policies and procedures?

 

Please contact us here: