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Terms and Conditions

Faulty Items / Warranty – LuxeMED Podiatry Instruments offers a 12 month manufacturer’s warranty on all Podiatry Instruments we supply. In the extremely unlikely event that you’re experiencing a problem with a LuxeMED product, please contact our friendly customer service team immediately.

  • Our entire team takes pride in exceptional customer service.

Risk Free Trial – The first instance of a particular product may be returned in used condition. This allows customers to be 100% confident in their LuxeMED purchase. 

Please read our full terms and conditions on this offer below.

Incorrect Product / Dead on Arrival – In the unlikely event that an incorrect or damaged product is shipped to you please contact us within 7 days of receipt. We will arrange for return of the incorrect product and sending of the correct item to you. If in the unlikely occurrence we do not have a replacement product available, a full refund will be extended.

All products must be packed in the original packaging and include any accessories, manuals, documentation and registration that shipped with the product. For DOA/Damaged Goods a freight charge refund is offered to customers, equal to the amount paid at the time of ordering. Replacement of DOA products will be at our expense. All returned goods will be checked by our warehouse and logistics team prior to replacement.

Unwanted Goods – If you wish to return a product you may do so by contacting our customer service team within 7 days of receipt of the product.  If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. Any product you return must be in the same condition you received it and in the original packaging. You (the buyer) will be responsible for all shipping charges.

Unwanted Goods (within 30days) – If you have purchased the item and decide that you do not require it (within 30 days of purchase), we may offer a complete refund on the item. Freight charges are not refundable. Returned items in this category must be unused and in “as new” and “saleable” condition with original packaging intact and all accessories returned.

Risk Free trial period – The 1st instance SKU of a multiple SKU order may be returned in used condition; however it should be free of contaminants and be contained in original packaging and accessories. This is intended to permit customers to trial the 1st instance of a product, prior to opening the complete order. This allows the customer to ensure complete product satisfaction and confidence in LuxeMED Podiatry Instruments products ordered. Offer applicable to the 1st used SKU of a multiple SKU unit order. Offer available once, per each SKU, per customer. LuxeMED reserves the right to refuse this offer to prevent abuse.

Unwanted Goods (after 30 days) – If you have purchased the item and decide that you do not require it, we may offer a refund less a restocking fee of 20% on the cost of the item. Freight charges are not refundable. Returned items in this category must be unused and in “as new” and “saleable” condition with original packaging intact and all accessories returned.

Freight charges on the returned goods will be at Buyer’s expense. We advise for goods to be packaged with care and sent registered post or with a tracking number so any missing parcels can be traced. It is the buyer’s responsibility to have items returned to LuxeMED Podiatry Instruments in the same optimal condition that they are sent. Liability for goods damaged on return transit lies firmly with the buyer. Under exceptional circumstances we reserve the right to refuse return of goods. Please carefully consider your purchase prior to payment.

Warranty issues outside the first 7 days – Warranty issues beyond initial receipt. Please contact us with details of the problem; often these can be easily resolved through communication with our technical support team. Telephone support is provided to assist with any technical issues to minimise the need for returns. All items returned during this time will be at the customer’s expense.

If a warranty claim must be progressed, the return freight charges may be the responsibility of the customer – these will be advised by a LuxeMED Podiatry Instruments team member at the time of authorisation of the return. Please ensure that any warranty documents are retained at time of purchase. Certain manufacturers will not cover warranties without these documents being returned to them.

Warranty Referrals – Certain products and manufacturers require LuxeMED to refer all cases of warranty claims. These referrals are designed to ensure that claims are handled efficiently and by the most experienced service professionals.

Should you feel that our team LuxeMED Podiatry Instruments have not addressed or resolved a matter in an efficient and acceptable manner please contact us. The LuxeMED team prides itself on its high level customer service and support. We will take all necessary actions within the bounds of our terms to support all customers.

Advertised prices – GST has not been included in our advertised prices as they are exclusively targetted toward business-to-business transactions. If you have any concerns regarding any of the terms and conditions mentioned on this page, please contact us.